Terms of business - Schemes

The Travel Vault Membership Scheme Terms and Conditions. Please contact us if you have any questions about these terms of business.

 

The Travel Vault Membership Scheme: Terms and Conditions

The Travel Vault Membership Scheme (the “Scheme”) is operated by The Travel Vault Limited, company no. 08483758 of Albert House, 256-260 Old Street, London, EC1V 9DD (“Travel Vault” or “we”).

Under the Scheme, Travel Vault provides services for its members (“you”) relating to to the sale of travel arrangements in the U.K. At the publication date of these terms and conditions, these services include: arranging Air Travel Organisers’ Licences (“ATOLs”) for relevant travel sales pursuant to The Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 (as may be amended or replaced from time to time)(the “ATOL Regulations”) and arranging for the security of customer monies in the event of member insolvency as required by The Package Travel, Package Regulations and Package Tours Regulations 1992 (to be superceded on and from 1 July 2018 by The Package Travel and Linked Travel Arrangements Regulations 2018) (the “Package Travel Regulations”), principally by way of insurance.

In order to benefit from the services we provide, members are required to make an application in the terms set out below.

Scheme Terms and Conditions

The following terms and conditions apply to your membership of the Scheme. Please read them carefully as you will be deemed to be legally bound by them upon becoming a member of the Scheme.

1. Application for membership

1.1 In order to apply for membership of the Scheme you will need to complete the Scheme application form, pay the application fee (see Section 2 below) and provide us with any other information that we may require.
1.2 By applying for membership of the Scheme you warrant that you are legally capable of entering into binding contracts on behalf of the applicant.
1.3 By applying for membership of the Scheme you acknowledge and agree that you will only be granted membership if we are able to arrange security for your customer’s monies in the event of your insolvency and, where you are conducting business that requires an ATOL, if we are able to arrange for an ATOL to be issued to you. Membership is at Travel Vault’s absolute discretion even if all requirements of the Civil Aviation Authority (“the CAA”), insurers and other providers of financial security are satisfied.
1.4 A separate form will be provided to you in relation to applying for an ATOL (see Section 4 below).
1.5 We will notify you of the commencement date of your membership of the Scheme following your acceptance of an insurance policy offered by one of our recommended insurers and, if you are applying for an ATOL, the grant of the ATOL having been confirmed. The contract between us will only be formed when we send you a confirmation of membership of the Scheme.
1.6 Your membership of the Scheme shall commence on the effective date of your insurance policy (arranged with us pursuant to Section 3 below) and shall terminate at the end of the annual insurance cover period. Where an alternative form of security for customer monies is arranged, we will advise you of the applicable commencement date. An application for renewal of your membership of the Scheme, together with the renewal of your insurance will need to be made at least two (2) months before termination. ATOL renewals will be in accordance with the requirements of the CAA and may not coincide with the renewal dates for insurance and Scheme membership.
1.7 If granted membership, the member must ensure that the full name of the business, ATOL number and ATOL logo, the agreed wording from the insurer providing financial failure insurance and the Travel Vault logo and membership number be contained on the member’s website and in all other marketing material and must otherwise comply with all other requirements of the insurer, the CAA and the Air Travel Trust from time to time.
1.8 In addition to these terms and conditions, upon becoming a member of the Scheme, ATOL holders must comply with the document entitled “Procedures Manual” (the“Procedures Manual”) the terms of which are deemed to be a part of your membership agreement with Travel Vault and a copy of which is available upon request from Travel Vault.
1.9 Membership of the Scheme is strictly non-transferable and can only be used by named members. Any attempted transfer or misuse of membership may result in termination of membership.

2. Membership application and renewal fees

2.1 Travel Vault will charge members a membership application fee which shall be the fee specified in the Schedule of Fees updated from time to time and available from Travel Vault. The fee is payable at the time of application to cover background and other financial checks that we need to conduct as part of considering your membership application. We will not progress any insurance and ATOL application without receipt of the application fee and the relevant ATOL fee. Application fees are non-refundable.
2.2 You will be charged a further fee on renewal of your membership. See our Schedule of Fees for fee amounts.

3. Financial failure insurance

3.1 As a condition of membership of the Scheme, and for companies wishing to conduct travel business that requires an ATOL as a condition of obtaining an ATOL, you will be required to purchase an insurance policy from one of our recommended insurers to indemnify your customers in the event of your insolvency against the loss of money paid to you (or to your agents on your behalf) in connection with package holidays and any other travel arrangements required to be covered under an ATOL.
3.2 In certain circumstances, Travel Vault may permit membership of the Scheme without insurance, for example where the CAA requires a bond by way of alternative security of the customer’s monies (note that in certain circumstances the CAA may require insurance and a bond) or where an alternative method of financial protection can be arranged e.g. trust account.
3.3 Travel Vault is authorised and regulated by the Financial Conduct Authority in relation to the arranging of insurance. In arranging insurance on your behalf, Travel Vault acts as an intermediary. The document entitled “The Travel Vault Membership Scheme: Terms of Business for Financial Protection and other Insurances” contains the terms and conditions upon which we will arrange your insurance. Please ask us for a copy.
3.4 Full details of the terms of the insurance cover are available from us on request prior to obtaining a quotation.
3.5 Your insurance contract is with the relevant insurer and a copy of the terms of the insurance contract will be provided to you prior to you accepting the insurance offered to you.
3.6 Insurance premiums will be payable in accordance with the payment dates and instructions set by the insurers which we will advise to you.

4. ATOL Application

4.1 Travel Vault is a franchisee of the CAA and as such is authorised by the CAA to apply to the CAA for an ATOL on behalf of applicants, including the pre-vetting of applications, accompanying financial information and documentation, as well as making recommendations to the CAA in relation to applications. The CAA remains responsible for the grant of the ATOL which is within the CAA’s absolute discretion (see Section 4.4). Travel Vault shall have no liability whatsoever for the grant or otherwise of an ATOL.
4.2 In order for us to be able to submit your application for the grant, renewal or variation of an ATOL to the CAA, you must provide us with all the information necessary to complete the ATOL application or renewal form, including the financial information required by the CAA and any other financial information that we require.
4.3 We will advise you of the fees that are payable to the CAA for the ATOL as provided under the CAA Scheme of Charges applicable at the time of application. ATOL fees are separate to the application form fee required (see Section 2 above). It is a condition of membership of the Scheme that you provide us with the necessary ATOL fee before we make the application on your behalf. We will not be obliged to make the application unless we are in receipt of the requisite funds.
4.4 Travel Vault makes no representation, warranty or guarantee that an application made to Travel Vault for an ATOL or a renewal or variation of an ATOL will be granted. The grant, variation or refusal to grant or vary an ATOL is governed by the ATOL Regulations and is entirely within the discretion of the CAA and Travel Vault shall have no liability whatsoever in relation to the grant, variation, refusal or otherwise of an ATOL. The CAA may impose conditions or terms on the ATOL in addition to the ATOL Standard Terms which will apply to the ATOL referred to in Section 4.6 below.
4.5 If your application for grant, renewal or variation is successful, the ATOL will be issued by the CAA.
4.6 Upon issue of an ATOL, you must comply with the Schedule of ATOL Standard Terms published in the CAA’s Official Record Series 3 (“ORS3”) found at www.atol.org.uk issued by the CAA pursuant to the ATOL Regulations (as may be amended by the CAA from time to time). See our Procedures Manual which incorporates and summarises some of the ORS3 requirements, but which is not a substitute for the ORS3 rules which apply in their entirety and which may be updated by the CAA from time to time. You must also comply with any specific terms that the CAA may apply to your ATOL. The Schedule of Agency Terms published by the CAA (as amended from time to time) will also apply.
4.7 Upon issue of an ATOL, you must comply with the Schedule of ATOL Standard Terms published in the CAA’s Official Record Series 3 (“ORS3”) found at www.atol.org.uk issued by the CAA pursuant to the ATOL Regulations (as may be amended by the CAA from time to time). See our Procedures Manual which incorporates and summarises some of the ORS3 requirements, but which is not a substitute for the ORS3 rules which apply in their entirety and which may be updated by the CAA from time to time. You must also comply with any specific terms that the CAA may apply to your ATOL. The Schedule of Agency Terms published by the CAA (as amended from time to time) will also apply.
4.8 Upon issue of an ATOL, you must comply with the Schedule of ATOL Standard Terms published in the CAA’s Official Record Series 3 (“ORS3”) found at www.atol.org.uk issued by the CAA pursuant to the ATOL Regulations (as may be amended by the CAA from time to time). See our Procedures Manual which incorporates and summarises some of the ORS3 requirements, but which is not a substitute for the ORS3 rules which apply in their entirety and which may be updated by the CAA from time to time. You must also comply with any specific terms that the CAA may apply to your ATOL. The Schedule of Agency Terms published by the CAA (as amended from time to time) will also apply.
4.9 As a condition of membership of the Scheme and the ATOL, you must comply with the Package Travel Regulations and the ATOL Regulations as amended from time to time, the ATOL Standard Terms and any other applicable rules, regulations and requirements relating to the holding of an ATOL from time to time. We may terminate your Scheme membership immediately by notice in writing if we suspect that any applicable rules, regulations or requirements have been breached.
4.10 It is the obligation of the member to issue ATOL certificates and booking confirmations to its customers as required by the ATOL Regulations and otherwise comply with all aspects of the ATOL Regulations, ORS3 and any other terms imposed by the CAA.

5. eTrip The Travel Vault

5.1 As a requirement of ATOL membership of the Scheme, you will be required to use our bespoke online reservations and data capture programme “eTrip The Travel Vault”, (“eTTTV”), which has been designed for use by Travel Vault and our ATOL members.
5.2 As a condition of becoming a member of the Scheme and once approved by us as a member, you will be required to sign and comply with a licence agreement with the third party provider of eTTTV for the use of the eTTTV system (“Member’s Licence Agreement”) and to pay a fee for such licence (the “eTTTV Licence Fee”).
5.3 By signing the Member’s Licence Agreement you agree to Travel Vault using eTTTV to check your booking data, generate reports required by insurers, the CAA and any other regulatory bodies relating to members’ travel sales, take payments from the member, monitor member’s reports against authorisation to ensure ATOL limits are adhered to, assess member’s general finance and fitness and otherwise ensure that the terms of the Scheme, the ATOL and the insurance policy, as well as the requirements of the CAA and the insurer, are being complied with by the member.
5.4 In addition to complying with the terms of the Member’s Licence Agreement, you must comply with the eTTTV procedures documentation that we supply to you. Any breach of this clause or of the Member’s Licence Agreement shall give Travel Vault a right to terminate your membership immediately by notice in writing.
5.5 You authorise us to report to the CAA and insurers such information, including but not limited to booking and financial information relating to your business as they may require from time to time and without need for further authorisation by you.
5.6 To ensure accurate, up-to-date and complete information via eTTTV, you must ensure that all booking and other operating systems operated by you are compatible with eTTTV and do not interfere in anyway with the operation of eTTTV. You must not allow eTTTV to be corrupted, subjected to viruses or otherwise tampered with.
5.7 You acknowledge that all property and intellectual property rights in eTTTV belong to Travel Vault or a third party and you will not assert any rights in or over eTTTV.

6. Member’s customer contract and privacy policy

6.1 The member must ensure that the terms and conditions of the member’s contract with its customers incorporate the ATOL Standard Terms and contain a statement that in every customer contract relating to a package (as defined in the Package Travel Regulations) the consumer acquires the benefit of an insurance policy under which the insurer agrees to indemnify consumers, who shall be insured persons under the policy, against the loss of money paid over by them under or in contemplation of contracts for packages in the event of insolvency of the member.
6.2 Where Travel Vault arranges an alternative to insurance as security for the member’s customer monies, the customer contract must explain the method of security being provided. The member must ensure that its contract terms and conditions generally comply with the Package Travel Regulations.
6.3 The member must ensure that it provides all customers with appropriate privacy notices, including without limitation, a privacy policy, which complies (effective 25 May 2018) with the requirements of the General Data Protection Regulation (EU 2016) (“GDPR”) and any other applicable data protection laws including the Data Protection Act 1998 (and any laws that supercede or amend that Act) and which ensures that customer Personal Data (as defined in the GDPR) that is provided to the member in the course of the customer booking can be shared with Travel Vault in order to administer and operate the Scheme in accordance with these terms and conditions and with the CAA and insurer requirements from time to time.
6.4 The member must provide a copy of its terms and conditions and privacy policy to Travel Vault for review as and when requested by Travel Vault and member must ensure that its terms and conditions include any specifications that Travel Vault may make. However, review or approval by Travel Vault of the member’s terms and conditions does not release the member from its obligations to ensure compliance of its terms and conditions with applicable law as well as the ATOL Regulations and Package Travel Regulations.

7. Information, monitoring and audit

7.1 Members must provide to Travel Vault within the timeframe specified by Travel Vault any and all information relating to the financial affairs and resources of the member as requested by Travel Vault on its own behalf or on behalf of the insurer and the CAA, including, but not limited to, business plans including financial projections, cash flow statements, liquidity plans and details of financial arrangements; management accounts including balance sheet, profit & loss account and cash flow statements; audited accounts and bank statements. Failure to do so shall give Travel Vault a right to terminate the membership immediately on written notice to the member.
7.2 Member must immediately notify Travel Vault of any complaints received from customers.
7.3 The member must immediately inform Travel Vault if the member becomes aware that the member or any company within the member’s group of companies or a related party is the subject of an investigation whose findings, if they were unfavourable to the member or member’s group, would have a material impact on the financial resources of the member or member’s group. Where an investigation has commenced the member must immediately notify Travel Vault and comply with the requests of Travel Vault and the requirements in the Procedures Manual.
7.4 The member must inform Travel Vault of any of the events detailed in the Procedures Manual within the timeframes specified in that document.
7.5 Travel Vault has the right to monitor and audit all information that you provide in connection with your ATOL, your insurance policy or otherwise in connection with your membership of Travel Vault, via eTTTV or otherwise, as well as your compliance with the terms of the ATOL, the Regulations, the insurance contract and your membership terms.
7.6 If Travel Vault is of the opinion that you have not provided adequate, complete or up-to-date information about your company or business, we shall have a right on 3 days’ notice within the hours of 9 a.m. to 5.30 p.m. to have access to your offices to inspect and audit the information and access shall also be granted to any accountants and other professional advisers engaged by Travel Vault. Access to copies of member’s bank statements shall also be provided if requested by Travel Vault.
7.7 Our right of audit above does not limit our right to terminate your Scheme membership for any failure to provide adequate, complete or up-to-date information about your company or business.

8. Charges and Payments

8.1 The ATOL licence fee is due annually and you must pay the fee directly to the CAA as instructed by Travel Vault.
8.2 Insurance premiums will be invoiced by Travel Vault when due. Frequency of collection of premiums will depend on the particular insurance contract and you be advised before accepting the policy. Payments will be collected by direct debit from your nominated bank account. You will be required to complete a direct debit form as part of your membership application.
8.3 APCs and the eTTTV Licence Fee will be invoiced monthly and will be payable to Travel Vault.
8.4 If you fail to make any payment due to Travel Vault by the due date for payment indicated on the relevant invoice, then, without limiting Travel Vault’s right to terminate your membership under Section 14, Travel Vault may charge you interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate from time to time. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You shall pay the interest immediately on demand by Travel Vault.

9. Third party services

9.1 We may offer members access to various discounted services and products provided by third parties from time to time. Such services will only be available during the term of your membership.
9.2 Where you obtain services or products from such third party, your contract will be with that third party and payment will be made directly to that third party
9.3 A third party provider may withdraw services and products at any time or change the terms and conditions or their availability after you have become a member and Travel Vault shall have no liability for any such withdrawals or changes in terms and conditions or availability.

10. Suspension of membership

10.1 If at any time, Travel Vault suspects, acting reasonably, that a circumstance or event has arisen in relation to a member which has or may have a detrimental effect on the financial position of the member, Travel Vault may suspend any and all services being provided to the member under the Scheme, including without limitation access to eTTTV, until Travel Vault is satisfied that the member’s financial health has been restored.
10.2 Circumstances in which a member’s account may be suspended include, but are not limited to, failure to pay suppliers, changes in member’s personnel, changes to the ownership of the member or any other matter which is required to be notified to Travel Vault pursuant to the Procedures Manual.

11. Financial failure of member

11.1 The member must advise Travel Vault immediately if the member or a member of its related group of companies seeks or is advised to seek advice from an insolvency practitioner or any other person relating to the member or member’s group financial position or ability to continue to trade. The member must comply with the requirements for access to information and other provisions related to a suspected failure in the Procedures Manual.
11.2 If a member fails (as defined in the ATOL Regulations), the member must comply with the terms of the applicable insurance contract, any specifications of the insurer, the ATOL Regulations, and with any CAA, Air Travel Trust or Travel Vault specifications and requirements, including but not limited to those set out in the Procedures Manual.
11.3 A member must allow Travel Vault, the CAA and insurers full access to all booking records in order to check the validity of claims made by the member’s customers in the event of the failure of the member.
11.4 Travel Vault will have a right to immediately terminate the membership of any member who fails by giving a written notice to the member.

12. Data protection – our collection and use of personal data

12.1 As part of your application for membership of the Scheme (and from time to time during our administration of the Scheme) we may require you to provide information to us that includes personal data (as defined in the GDPR). We will notify you at the time that we collect the data and tell you the purpose for which we propose to use the data.
12.2 Without limiting clause 12.1, when you complete the application form to become a member of the Scheme, we will ask you to submit the name, residential address and date of birth of the company directors and key staff members (who will be the principal contacts for your membership of the Scheme), as well as the names of shareholders (which might include individual shareholders). The application also requires disclosure of convictions and other legal proceedings against such individuals.

We will share these details with:

  • the CAA in order to apply for an ATOL on your behalf; and
  • insurance companies, and any intermediaries such as insurance brokers, to whom we make applications for insurance on your behalf as part of the Scheme.

In both cases above, the processing of this personal data is necessary in order to take steps at your request in order to become a member of the Scheme. In addition, we require that you obtain consent from the individuals concerned for their personal data to be processed for the purposes outlined above. We cannot process your application without these consents having been obtained.

12.3 As part of your application to the Scheme, we will also ask you to provide us with a copy of the passport of the directors and key staff members, together with a bank statement and utility bill for each in order for us to conduct verification checks, as we are legally required to do under The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. We may also use this information to conduct credit reference checks as appropriate.
12.4 All personal data will be retained, transferred and processed by us in accordance with our Privacy Policy and the applicable data protection laws including the GDPR, the Data Protection Act 1998 (and any successor legislation) and the Privacy and Electronic Communications (EC Directive) Regulations (and any successor legislation).
12.5 By applying to be a member of the Scheme, you agree that Travel Vault may pass the corporate contact details for your company to third party suppliers for the purpose of such suppliers offering their services to you.

13. Confidentiality

13.1 Subject to clause 12, we agree to keep strictly confidential all information provided by you in relation to your company that would be reasonably regarded as confidential and that is not information that is generally available to the public and shall not disclose it to third parties without your prior consent other than to the CAA, insurers or other regulatory or governmental bodies or as required by a court or other authority or competent jurisdiction.

14. Money laundering Regulations

14.1 You must provide true, accurate and complete information in relation to our requests for information in order to verify the identity of the member pursuant to the Money Laundering Regulations. All personal data will be held in accordance with Section 12.

15. Member’s warranties and indemnities

15.1 You represent and warrant to Travel Vault that all information that you or your representatives provide to us in connection with your membership of the Scheme, application or renewal of an ATOL or an insurance policy is true, accurate and complete and you agree to indemnify Travel Vault and hold Travel Vault harmless against any losses, costs, expenses, damages and claims that we suffer as a result of any failure to provide us with information that we require or as a result of the provision of inaccurate, incomplete or misleading information.
15.2 You represent and warrant to Travel Vault that you will comply with the ATOL Regulations, the Package Travel Regulations, ORS3 and any other rules issued by the CAA or the Air Travel Trust and these terms and conditions of the Scheme and you agree to indemnify Travel Vault and hold Travel Vault harmless against any losses, costs, expenses, damages and claims that we suffer as a result of any non-compliance.

16. Publicity

16.1 Following your grant of membership, we will be entitled to refer to you as a member of the “The Travel Vault Membership Scheme “ on our website and on any promotional material that we publish in relation to the Scheme. We may require you to include the Scheme logo and the fact that you are a Scheme member on your website and in other promotional material.
16.2 The member must provide a copy of any advertising or promotional material if requested by Travel Vault.

17. Termination of membership

17.1 Travel Vault has the right to terminate your membership immediately on written notice if any of the following events occur:

a You fail to pay any payment due to Travel Vault by the due date, after having been served with a notice giving 7 days’ to make payment;

b Travel Vault considers that you no longer satisfy the financial or other criteria that we require in order for you to be a member of the Scheme, whether or not we have previously suspended any services to you under Section 10;

c Travel Vault or the CAA or both consider that you no longer satisfy the criteria necessary to hold an ATOL;

d You fail (as defined in the ATOL Regulations);

e Your ATOL application is rejected or is not able to be renewed or varied;

f Your insurance for failure is cancelled or is not able to be renewed or varied or other financial protection required by Travel Vault or the CAA is not able to be provided;

g We believe that any information you have provided to us is untrue, inaccurate or incomplete;

h We believe that you have breached the Package Travel Regulations, the ATOL Regulations, the ATOL Standard Terms or any other term of the ATOL or the ORS3;

i We believe that you have breached the terms of your financial failure insurance contract or the terms of any other form of security for customer monies that we have arranged for you;

j We believe that you have breached these terms and conditions of the Scheme or those contained in the Procedures Manual;

k You fail to install eTTTV or fail to ensure the integrity of eTTTV or otherwise breach the terms of the Member’s Licence Agreement; or

l We become aware of complaints about your business from consumers or trading or regulatory bodies.

18. Consequences of termination

18.1 On termination or expiry of your membership:

a All services provided to you as part of your membership will cease;

b You will comply with all requests from Travel Vault or the CAA or the insurer in relation to your business; and

c We will return to you all information provided by you except for certain information that we may be required to hold by law, by the CAA, by your insurer or for the purpose of any customer claims being processed in the event of your failure.

18.2 On termination or expiry of your membership, the following Sections shall continue in force: Section 7, Section 12, Section 15, Section 18 and Section 19, as well as any other provision of this agreement that expressly or by implication is intended to come into or continue into force on or after termination or expiry.
18.3 Termination or expiry of your membership shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Scheme terms and conditions which existed at or before the date of termination or expiry.

19. Travel Vault’s liability

19.1 We will provide services to members as part of the Scheme with reasonable skill and care.
19.2 Subject to Section 19.4, if we fail to provide services in accordance with Section 19.1 or otherwise to comply with these terms and conditions, we shall only be liable up to an amount equal to the annual membership application fee.
19.3 Subject to Section 19.4, we will not be liable for any losses arising under or connection with your membership of the Scheme whether in tort, contract, breach of statutory duty, or otherwise that fall into the following categories:
a loss of income or revenue;
b loss of business or goodwill;
c loss of profits;
d loss of data; or
e loss of anticipated savings.
19.4 Nothing in these terms and conditions excludes or limits our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

20. General

20.1 These terms and conditions are governed by English law and you and we agree to submit to the exclusive jurisdiction of the English courts if there is any dispute in relation to these terms and conditions.
20.2 The references to “membership” or “member” in these terms and conditions and generally in relation to the Scheme means person who is accepted by Travel Vault to join the Scheme and to benefit from certain services to be provided by Travel Vault under the Scheme, and these terms do not confer to any person any rights, entitlements or shares in Travel Vault Limited.
20.3 A person who is not a party to these terms and conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.
20.4 These terms and conditions and the Procedures Manual constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
20.5 Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms and conditions. Nothing in this clause limits or excludes any liability for fraud.
20.6 Any notice given to a party under or in connection with these terms and conditions shall be in writing (and this shall not include email) and shall be:
delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or
sent by fax to its main fax number
20.7 Any notice shall be deemed to have been received:
if delivered by hand, on signature of a delivery receipt;
if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting.
if sent by fax, at 9.00 am on the next Business Day after transmission.
(“Business Day” being defined in this Section as a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business).
20.8 Sections 20.6 and 20.7 do not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.